Orange answerphone

The Orange answerphone is a quite sophisticated one: it can handle fax messages, and you can send messages to groups of Orange numbers, or send them at a later time or date. You can set the answerphone not to accept messages at all, but simply play your announcement.

Orange also offer Wildfire, which takes the answerphone concept a stage further. See the Wildfire page for more information.

Wildfire and Answerfax cannot both be enabled at the same time. Both have a one-off connection charge of £11.75.

Gotcha!

Be aware that Orange adds a recorded message at the end of your outgoing message, which consists of a woman inviting callers to "Press 1 for...". This was added without notice, and unfortunately there seems to be no way to avoid it, unless you use the Extended Absence Greeting.

A suitable workaround is to invite callers to press # to leave a message at the end of your outgoing message, then record 30 seconds of silence to prevent the recorded announcement cutting in.

Sending calls to the answerphone

By default, unanswered calls are diverted to the Orange answerphone whether you set this or not. You can have this autodivert disabled, and then you can choose which calls go to your answerphone, simply by diverting them to 123 (or to +447973 100123). The diversion to Answerphone, Answerfax (or Wildfire) is free. If you change this setting a lot, it is worth storing the divert commands in your phonebook for easy recall.

Calling your Orange answerphone

You can reach the Orange answerphone by dialling 123 from any Orange phone, or 07973 100123 from any other phone.

Unless you set a pin, you can only access it from your own Orange number, and not when roaming.

Note that if you have line2 enabled, you have two separate answerphones: you access the one for the line that is active when you dial 123.

If you are calling from another Orange (not your own), press * at the greeting to be able to choose which Orange answerphone you want to access.

General commands

Available at any time
0 Help
7 Wind the message back 10 seconds
8 Pause for 10 seconds
9 Wind the message forward 10 seconds
* Cancel and return to one menu level up

Main menu options

1 Listen to your messages

1 Listen to a message again
2 Save the message for 7 days
3 Delete the message
4 Reply to the message (if direct from an Orange)
Record the reply
1 Send the reply
2 Listen to the reply (details if it is a fax)
3 Re-record the reply
4 Select delivery options

5 Forward the message to other Oranges
Enter recipient's number or choose group of recipients, then press #
1 Finished entering recipients
2 Remove the last number or group listed
* Cancel delivery
Record additional message
1 Send the whole message
2 Listen to the additional message
3 Re-record the additional message
4 Select delivery options
1 Private (can't be forwarded)
2 Future delivery
Set the month, date & time (up to 30 days away)
1 Send
2 Additional delivery options
* Cancel delivery options

6 Send a fax message to a fax machine
1 Send to your preferred number
2 Send to another number
3 Listen to fax status information

2 Send a message

Enter recipient's number or choose group of recipients, then press #
1 Finished entering recipients
2 Remove the last number or group listed

Record your message
1 Send the message
2 Listen to the message
3 Re-record the message
4 Select delivery options
1 Private (can't be forwarded)
2 Future delivery
Set the month, date & time (up to 30 days away)
1 Send
2 Additional delivery options
* Cancel delivery options

3 Change your personal options

1 Change greeting or recorded name
1 Record personal greeting
2 Select a standard greeting
3 Record your name
4 Record an Extended Absence Greeting
2 Set or change pin code
3 Group list options
1 Set a new group
2 Change a group list
3 Delete a group list
4 Listen to a group list
4 Turn pin code on or off
5 Set Answerfax Preferred Number (if enabled)

4 Listen to your Orange email

This reads out any email in your Orange email inbox, at a charge of 20p per minute.

6 Send all fax messages

1 Listen to your fax message details
1 Send to preferred number
2 Send to another number
Enter the number
1 Send
2 Cancel/Re-enter the number

Extended absence greeting

This is a greeting you can record when you are likely to be away for a while, so won't be able to listen to your messages. Callers are not invited to leave a message.

Answerfax preferred number

This is the number of the fax machine that you use most often to receive your fax messages. You can easily send answerfax messages to your "preferred number". You can change the preferred number at any time.

See also : [ Using Answerphone ] : [ Wildfire ] : [ Message Services ]

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